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All Terms  »  Terms & Conditions

Terms & Conditions / Returns Policy

GP Print Ltd is committed to offering its customers the highest level of service and customer satisfaction possible.

Please read our terms and conditions and returns policy before placing an order.

ESTIMATES | ORDER ACKNOWLEDGEMENT | RETURNS | CANCELLATIONDELIVERY | PAYMENT | COPYRIGHT | OFFENSIVE MATERIAL | TURNAROUND TIMES | ARTWORK | IMAGES | UPLOADING YOUR FILES | EMAILS | DATA

Estimates

Estimates are only valid for 30 days. Please quote the estimate number when raising the order as we may raise a most recent estimate that is not the one required. It is possible for estimates to be created missing off information from a tender request as the format from each request is typically in a different format from each customer. It is up to the customer to insure before placing their order that the estimate and tender request correlates to the intended final product or service. The order will be raised based on the information shown in the estimate so please read through the estimate thoroughly and advise of any errors / amendments on receipt otherwise we shall deem the information therein to be correct.

Please note we may change the size that has been estimated if artwork has been supplied different to it and doesn't change the price. If the supplied artwork is very different and cannot be scaled close enough we will reject the artwork and let you know.

Once an estimate is approved all the information in the estimate will be deemed as correct and raised as such.

Order Acknowledgement

Confirmation of your order is subject to the content of the origination material, and any electronic media content being accessible in an intelligible format. Please read through the order acknowledgement thoroughly and advise of any errors / amendments within 24 hours of receipt otherwise we shall deem the information therein to be correct.

Changes made once raised will be subject to a £10net administration fee. If the changes are to specifications or quantity we will requote with this fee included. If you chose to cancel at this point you will pay a fee as per Cancellation terms below.

Returns

As each product we produce is custom made we cannot offer a return unless: a) the product does not match the order, or b) the product is faulty

If the product(s) delivered does not match your order please contact us via email (info@gpprint.co.uk) outlining the problem within 24 hours and we will arrange the return of the said goods.  Please remember to include your original invoice number and the name your order was placed under.  If the goods have a problem relating to the quality of the product such as a mis-print or a fault on garment, then a photograph as well as description of the problem should be emailed through to info@gpprint.co.uk for our customer services team to assess. Returns must be received within 30 days of purchase. Any returns after this date will not be accepted. We cannot take any action on an order until all of the goods are returned for inspection.  Following the return of the goods a thorough assessment will take place following which we will deem whether the return is valid or not. If the product is considered fit for function we will not accept the return and you will need to arrange collection. If the problem relates to a production issue at GP Print Limited then a re-print of the goods may be offered to rectify the quality issue.  Because every product is custom-made to your specifications, if the order has already been produced GP Print Limited retains the right to solely offer a re-print when seeking to rectify any problem with an order. 

If an order has been placed to use supplied material in some way we cannot be held responsible for any quality issues as we would not be aware of the materials specification. Any problem with an order should be outlined within 24 hours of receiving the goods. Failure to inform GP Print Limited of a problem within 24 hours of receiving the goods will mean the order is deemed to have been accepted and checked. We do not accept returns on samples or sample packs. Returns must be received within 30 days of purchase. Any returns after this date will not be accepted.

For all Buy Street non personalised items returns can be made within 28 days for any goods not used for a restocking fee of 10%.

Cancellation

Order cancellations will hold a 35% invoice value fee when an order is cancelled prior to any work being undertaken by GP Print Limited. If you need to cancel an order you should contact sales on 01733 340 622 as soon as possible. Due to the short turnaround times we try to work to, your order may have already gone into production and materials ordered that are none returnable. If an order has been placed by the customer and subsequently produced by GP Print Limited a refund will not be offered on cancellation as the goods are custom-made to clients specifications and not stock items that can be re-sold.

Delivery

Please note that we can not accept responsibility for any failure on the part of any courier or delivery service used to deliver goods, nor can we accept any consequential loss incurred by the customer by any action or inaction on the part of GP Print Limited or any agent acting on behalf of GP Print Limited. Delivery if not already estimated starts from £8net (£9.60inc) per 11kg/Box. As a guide a box of 1700 A4s of 100GSM Bond would be 11kg.

If delivery is attempted and failed the goods may be returned to us. If they return to us we will not send them out again without an additional charge for a new delivery.

The delivery can be requested to put in a safe place. Please note however that the risk of loss would then become the recipients and not our own.

Payment

Unless specifically agreed, all invoices are payable immediately. If invoice terms are agreed with the customer and the balance is not met within the stated payment terms, interest will be charged as per the Consumer Credit Act 1974.

Copyright

When placing an order with GP Print Limited the customer accepts sole responsibility for copyright and the reproduction of images. It is deemed you are the owner / have permission to reproduce artwork files. 

Offensive material

GP Print Limited may refuse to produce merchandise & print if the images or content is deemed to be offensive or may incite hatred. In making an order you are deemed to have accepted the above terms and conditions.

Turnaround Times

Standard turnaround times for:-

Artwork: Ideally we would require 3 working days for artwork please allow for a further 3 working days for any amends. Artwork if not already estimated is £25 net per page.

Printing: Ideally we would require 3 working days for digital & large format posters print and square cut trim only and 6 working days for Lithographic print, please add a further 3 working days if large volume or adding finishing requirements other than square cut trimming, for example booklets, kiss cut stickers, pads, shape cut, coil bound books etc...

Perfect bound books would be an additional 6 working days rather than 3 due to the glue and drying time required.

Delivery: If required would be a further 1-2 working days. Delivery if not already estimated starts from £8net per 11kg/box.

Fast track service for:-

1 Day Faster would be an additional £11 net

2 Day Faster would be an additional £33 net

3 Day Faster would be an additional £66 net

4 Day Faster would be an additional £99 net

Please note - May not be available for use on Jobs with a quantity larger than 10,000. This service may not include jobs which require additional finishing after printing & trimming.

Delivery if required would remain to be a further 1-2 working days.

Artwork

Please see our terms for ARTWORK here

Images

Please see our terms for ARTWORK here

Uploading your files

Once you have placed your order, please email all relevant files (below 20mb) through to us at info@gpprint.co.uk . Although we can accept up to 20mb please be aware that your email account will have a file size limit (check with your email service provider) Please note in the subject space the online order number. If your files are 20mb or larger, please upload using our upload facility which you will find on our Upload Page. Alternatively, you can use one of the many 'upload' websites available. You can then send us the relevant link to your files. CDs and memory sticks will not be returned unless specifically requested at time of order. Preferably please supply CMYK files at 300 dpi. A lower dpi means a lower resolution, which will in turn mean blurry images. Files supplied as RGB must be converted to CMYK in order to print them. The process of conversion always changes the colours used - sometimes slightly, sometimes significantly. When reviewing images for printing you should view them at approximately 175% size to get a good feel for how they will look when printed. If they look blocky or blurry, that's how they will print too!  

Please note. The image you see on screen does not necessarily represent the final printed result.

It is your responsibility to ensure artwork is correct, prior to print.

Please check the proof carefully, clearly acknowledging any corrections or amendments. It is the responsibility of the customer to check that the artwork is grammatically, numerically and stylistically correct before passing any copy to the designer. If there are no alterations to be made, please reply with confirmation of the approved artwork. Once approved the printing stages will start, any alterations identified after this time will be subject to additional fees. If you require us to proof check the artwork this will be charged at £30 an hour and will become our responsibility for any in corrections.

Emails

The information in E-mails and any documents and files transmitted with it are confidential and for the use of the intended recipient only. If you are not the intended recipient, please delete the message and statements immediately and notify the sender. Any unauthorised dissemination or copying of E-mails, or any misuse or wrongful disclosure of the information contained in it, is strictly prohibited and may be illegal.

The opinions, statements and thoughts expressed in E-mails and its attachments, if any, are those of the individual sender and not necessarily GP Print's or any associated personnel.

Although GP Print believes E-mails and any attachments are free of any virus or other defect which may affect a computer, it is the responsibility of the recipient to ensure that it is virus free and GP Print does not accept any responsibility for any loss or damage arising in any way from its use.

Data

The data we collect from you is stored on our secured server facility. This information is used to contact you during the production process and may be used to collect monies due after completion. We will not use this information to send you emails of offers etc unless you sign up to our newsletter online.

Payments are made through a digital gateway provided by the payment providers. These are not on our network. We do not hold any payment information onsite. PLEASE DO NOT EMAIL YOUR PAYMENT DETAILS TO US.

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